Changes to O2 TU Go November 2017

Say goodbye to O2 TU Go

With the launch of Wifi and 4G Calling on many current and new devices, it now means that our customers can make and receive calls whenever they are connected to wifi without the use of an additional app.

With that in mind, O2 have made the decision to close the TU Go service on 30 November from which time customers will not be able to access the app.

What you need to know

As part of the TU Go service, a user’s messages and call records are stored in the TU Go app and can be accessed at any time. There may be a small number of users who use TU Go to store sentimental or important messages.

Once TU Go has closed, or the user has moved to Wifi and 4G Calling, there’s no way to subsequently access any of that information – it will be deleted.

O2 International Favourites is retiring
O2 constantly review their products to ensure that we offer our customers flexibility and value for money, and as a result, they’ve decided to close  International Calling services – International Favourites, International Extras and International Calling Card – on 30 November.

The O2 website will be updated with information about the closure of International services.

What this means:
• During November, for the last month of the service, customers will still be able to make calls to use up any outstanding allowance or credit.
• Customers will be able to use these International services until 30 November.
• International Calling Card customers won’t be eligible for a refund.
• From 1 November customers with International Favourites and International Extras won’t be able to renew their subscription.
• From closure dates customers will no longer be able to call via the IVR of the services or call forwarding numbers they may have set up.
• International Favourites customers will also lose their Call Me number.